The Group is subject to the Australian Privacy Principles (APPs) contained in Schedule 1 of the Act which regulates the manner in which Personal Information is handled by private sector organisations.
This Policy has been created to provide a clear understanding of how the Group collects, uses, stores, discloses and protects Personal Information in all of its activities and capacities.
Under the Act, “Personal information: is defined as any “information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not”.
This Policy will apply to you if you access any of the products and services offered by the Group.
By using the Group products and services you agree to the terms of this Policy and consent to the collection, use and holding of your Personal Information in accordance with this Policy.
You may withdraw your consent for collection, use and holding of your Personal Information at any time by discontinuing use of the products and services offered by the Group and/ or contacting the Privacy Officer. The Privacy Officer’s contact details are located at the end of this Policy.
The Group aims to take all reasonable steps to protect the privacy of the Personal Information it collects. Maintaining the privacy of our clients is very important to us and we recognise clients will want to know how we deal with the Personal Information we collect about them. This Policy sets out our approach to protecting the privacy of all our clients and contacts in accordance with the law. We are happy to answer questions at any time.
We will only collect Personal Information or otherwise, for business related purposes that we believe to be relevant and required to provide financial services to our clients (where appropriate) and to the conduct of our business.
The type of Personal Information that we collect, and hold may include the following:
If you contact us by phone or email or by completing a survey or providing feedback, we may collect your name, email address and other contact information provided by you. Where possible we will generally avoid collecting and holding personal information unless it is necessary to provide you with financial services.
We will not collect or hold sensitive information about you (i.e. details about race, religion or political beliefs).
Due to the nature of our business and services we provide we are unable to offer our services to clients on an anonymous basis or under a pseudonym.
In the general conduct of our business we may be required to collect, hold and use Personal Information. We will generally collect such Personal Information from you directly in person, through telephone conversations, written correspondence, through our Website when you log in, or through an authorised third party. Where required we may also obtain Personal Information from third parties including public registers, regulatory authorities and/ or credit reporting providers.
For specific products/ tools, information may be collected from referring Superannuation funds and is also collected through the information provided by you using the product/ tool.
We primarily collect various types of personal contact information in order to register users to use the Group websites (“Websites”). We use this information to administer client accounts in accordance with their instructions, and to provide them with a particular product or service.
We need a certain amount of Personal Information regarding our business or corporate contacts in order to conduct our business effectively and efficiently. We will use client information to provide customisations, product improvement and better customer services and products. Where applicable, we may also use the information collected to contact you about new or existing products or to respond to your questions and comments if you contact us.
Where a Superannuation fund has our product/ tool accessible on their website, we gather information necessary to provide the service of the product/ tool which is to compare Superannuation or Pension funds.
If you do not want to be contacted by the Group, you may withdraw your consent to be contacted by notifying the Privacy Officer.
Other that as set out in this Policy, the Group generally does not provide Personal Information to any other person or organisation locally or internationally and we do not sell, rent or trade Personal Information to third parties. All Group companies and our staff with permitted access to client information are specifically required to observe our confidentiality obligations and the obligations under this Policy.
Personal Information is also disclosed to FE Fundinfo Limited (“Parent Entity”) who are primarily based in the United Kingdom for the purposes of integrating and centralising business data. Any Personal Information disclosed to our Parent Entity will not be used in any other way than for the purposes it was originally collected. Personal Information collected by the Group is stored in the United Kingdom.
Personal Information collected by us may also be disclosed to external service providers who are contracted to carry out specialised services (including but not limited to IT service providers who may be located outside of Australia i.e. the Philippines). If Personal Information is disclosed to external service providers, they are required to comply with their obligations under applicable Privacy Laws and are only authorised to use the Personal Information in order to provide the services required by the Group.
Personal Information may also be provided to relevant Superannuation funds who use our product/ tools (e.g. AppleCheck). Personal Information provided is limited to information provided by you in using our products/ tools and may only be shared with Superannuation funds if you accept the Group Terms and Conditions (“T&C’s”) prior to the products/ tools being accessed. Where Personal Information is disclosed to relevant Superannuation funds they are required to comply with their obligations under applicable Privacy Laws and in line with the T&C’s.
We may be required to disclose your Personal Information to the organisation you work for if they have purchased financial products or services from the Group.
We may be required, from time to time, to disclose client information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority. We will not disclose client information to any external organisation unless we have client consent or are required by law or have previously informed the client.
The Group Websites may use technology to monitor traffic through the site, but this is done without collecting Personal Information.
When you access the Group Websites we may record your server address, along with when you accessed the Website. We are also able to access general information regarding the pages and documents you reviewed and/ or downloaded.
Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Website and are used to improve your customer experience.
You may set up your internet browsers to reject Cookies and/ or notify you when they are being used but note that this may affect the usage of the services we provide.
Cookies allow us to improve the way our Website and web app works so that we can personalise your experience and allow you to use many of its useful features.
Cookies can help us to understand how our Website is being used, for example, by telling us if you get an error message as you browse.
This information is used where relevant in servicing our clients and in the conduct of our business in general and is not disclosed.
Privacy Laws give a right of access to the Personal Information we hold, subject to exceptions allowed by law. The Group will provide access to Personal Information to the individual who is the subject of the information. Clients and contacts can ask to inspect and copy this information and ask us to update or correct it by contacting the Privacy Officer.
Any complaints about the information we have collected and/ or how we have handled, used or disclosed such information should be directed to our Privacy Officer who will contact you within 5 business days after receiving your complaint to discuss the complaint and work with you towards a resolution.
If a resolution is not achieved in the first instance, we will take steps to conduct a thorough investigation of the matter. Investigation of complaints may take up to 30 days, (longer for complex matters) requiring you to provide us with as much detailed information and supporting documentation as possible, in relation to the matter. Once we have finalised our investigation, we will organise to meet with you to discuss findings and the proposed resolution.
If you are not satisfied with the outcome of our investigation and/ or resolution, you may refer your complaint to the Office of Australian Information Commissioner.
The Group may update this Policy from time to time to ensure that it reflects current regulatory and statutory obligations. A current and updated version of this Policy will be posted on our Website and a copy may be obtained by request from our Privacy Officer.
Telephone: +61 3 9642 3320
Or write to:
The Privacy Officer
Level 22, South at Queen & Collins Tower
376-390 Collins Street
Melbourne VIC 3000
Date of review
Review completed by
Head of Legal & Compliance
Legal Counsel and Compliance Officer
Issued by Zenith Investment Partners Pty Ltd (ABN 27 103 132 672) Australian Financial Services Licence (AFSL) Number 226872 on behalf of the Group, March 2023.